Frequently asked questions.
Answers about delivery, payment, warranty, returns and condition from Kaady Appliances, a family-owned Portland store since 1989. Can't find yours? Call (503) 253-3850 during business hours.
01Delivery & haul-away
Full delivery details →Delivery is a flat fee by distance from our store at 11917 SE Stark St: $69 within 10 miles and $99 from 10 to 15 miles. It includes placement, standard connections, a test run, and free haul-away of your old unit.
What area do you deliver to?
A 15-mile radius around the store, including Portland, Gresham, Happy Valley, Clackamas, Milwaukie, Lake Oswego, Oregon City, West Linn, Gladstone, Damascus, Boring, Troutdale, Fairview, Wood Village, Maywood Park, Beaverton, Tigard, Tualatin, King City, Vancouver, WA, Camas, WA, Washougal, WA. More than 15 miles out, or not sure about your address? Call us: we can often arrange delivery farther out, and we will quote it over the phone.
Is there a surcharge for stairs?
Yes, a flat $69 per flight of stairs. Call with your address and we will give you the exact total before you order.
Is haul-away really free?
Yes. When we deliver an appliance, taking away the old one is included. It is part of the delivery, not an add-on.
How quickly can you deliver?
It depends on our schedule and your location, and sometimes it is the next day. Call (503) 253-3850 and we will tell you what is available.
02Warranty
Full warranty details →Every appliance we sell has our 90-day warranty: parts and labor, in-home service for delivered units, and a fix-or-replace guarantee. Most GE open-box units also carry a 365-day manufacturer warranty.
When does the warranty start?
The day you receive the appliance: delivery day if we deliver it, or the day you pick it up from the store.
How do I make a claim?
Call (503) 253-3850. If we cannot sort it out over the phone, we schedule a visit. The full steps are on the warranty page.
03Returns
Full return policy →Returns must be started within 7 days of purchase or delivery. Used appliances can be exchanged or returned for store credit. New and open-box appliances can be refunded to the original payment method. A 20% restocking fee applies to returns and exchanges.
Is anything non-refundable?
Delivery fees and extra services such as stairs and installation. The item must be in the condition you bought it in, and we need your receipt or proof of purchase.
04Condition: new, open-box, used
How we grade →New is brand new, still sealed in the box. Open-box means it was unboxed or returned. Used means it has been owned before. We inspect and test every unit before it is listed, and any damage is written into the listing.
Is every appliance tested before it is listed?
Yes. Every unit is inspected and tested first. If something does not work right, we repair it, or we do not list it. What we check depends on the type of appliance: the details are here.
Why is there only one of each?
Each listing is a single unit with its own photos and notes. When it sells, it is gone.
05Payment & pickup
You can pay online at checkout, in the store, or over the phone. We accept Cash, Credit card, Debit card, Apple Pay, Google Pay. Pickup is free, most items are available the same day, and we will help you load your vehicle.
Do I pay before my appliance is delivered?
If you order online, you pay at checkout and we schedule delivery. If you buy in the store, you pay at pickup. Either way, we confirm your delivery window before we head out.
Can I pay over time?
Yes, when you check out online. You can choose Affirm, Klarna, Afterpay, Zip on the payment page, apply with them in a few minutes, and spread the cost over several payments. They decide who qualifies and on what terms, and you see your options before you pay. This is not available in the store or over the phone.
Is there parking?
Yes, there is free parking at the store.
06Visiting the store
Hours & directions →11917 SE Stark St, Portland, OR 97216. Mon–Fri 9 AM–6 PM, Sat–Sun 10 AM–5 PM.
Can I see an appliance before I buy it?
Yes. Every listing is on our floor. Each one is a single unit, so call (503) 253-3850 before you drive over for a specific appliance.
Still have a question?
We are a local store, so you can reach us directly. Call during business hours.