New vs. open-box vs. used appliances: how to choose
Kaady Appliances has sold appliances in Portland since 1989, and every appliance we list is a single unit that we inspected and tested before it went on the floor. This guide explains the three grades, what the price difference buys, and when to pick each.
The three grades
New is sealed in the original box, with no prior use and no prior owner. It carries the manufacturer's warranty where it applies (365 days on most GE models), plus our 90 days.
Open-box was unboxed or returned. Often it was opened only to verify the model, or a customer returned it. We test it, and scratches, dents or missing parts are written into the listing. Most GE open-box units keep a 365-day manufacturer warranty.
Used has been owned before. We inspect, clean and test it, and repair it first if something is not working. Any damage is documented in the listing, and it is sold in its as-is cosmetic condition with our 90-day warranty.
What the price difference buys
New costs the most, because you are paying for zero prior use and the full manufacturer warranty. Open-box costs less: full function, minor cosmetic notes, tested by us. Used costs the least: full function with documented wear. All three go through the same inspection and tests before they are listed, so the difference is the appliance's history, not whether it works.
When to choose which
If price comes first, choose used. The listing tells you exactly what any flaw is, the unit passed our test, and our 90-day warranty covers it. This is where the biggest savings are.
If you want the longest warranty, choose new or open-box. Open-box units get the same testing as used ones, with less wear, and most GE open-box units carry the manufacturer's 365-day warranty.
What we test
Every unit gets a power-on test, a function check for its type (cooling for refrigerators and freezers, wash and spin cycles for washers, a dry cycle for dryers, heat and ignition for ranges), a look at water connections and seals, a visual inspection, and a safety check of cords, plugs, glass and controls. The details are on our condition grades page.
Warranty and returns
Every grade has our 90-day warranty: parts and labor, in-home service for delivered units, and a fix-or-replace guarantee. See the warranty and return policy.