What warranty comes with used appliances?

All used appliances sold at Kaady Appliances include a 90-day warranty covering parts and labor. If it breaks within 90 days, we fix it at no charge.

What warranty comes with new open-box or scratch-and-dent appliances?

It depends on the brand and the specific item. Most of our GE open-box appliances include the full manufacturer warranty — the same as buying new — but we occasionally carry units that don't. When there's no manufacturer warranty, we cover it with our 90-day warranty. Always ask us about the specific item you're looking at.

Is labor included in the warranty?

Yes. Our 90-day used appliance warranty covers both parts and labor. You won't pay anything for a covered repair.

Do you come to my home for warranty repairs?

It depends on how you received the appliance. If we delivered it to you, we'll come to you for any warranty service — no distance restriction. If you picked it up from our store and you're within 10 miles, we'll come to you. If you picked it up and you're more than 10 miles away, we'll ask you to bring it back to our store.

What happens if you can't repair it?

If a covered appliance cannot be repaired, we will replace it with a comparable model or issue a full store credit. We stand behind what we sell.

What is not covered by the warranty?

The warranty does not cover cosmetic damage (scratches, dents), damage caused by misuse or improper installation, commercial use, consumable parts like water filters and light bulbs, ice makers, compressors, relays, or fans.

Appliance Warranty

Every appliance we sell is backed by a warranty. No surprises.

Used Appliances

Day Warranty

✓ Parts & labor included
✓ In-home service for delivered appliances and nearby pick-up customers
✓ Fix or replace guarantee
✓ No hidden fees or deductibles

Open-Box & Scratch and Dent

Year Manufacturer Warranty (most models)

✓ Most GE open-box includes full 1-year manufacturer warranty — ask us about a specific item
✓ Where applicable, same warranty as buying brand new
✓ Parts & labor covered
✓ Other open-box brands covered by our 90-day warranty

What's Covered

Mechanical & Electrical

Heating elements and thermostats
Control boards and electronics
Pumps
Drums and tubs

Seals & Hardware

Door seals and gaskets
Hoses and valves
Latches and hinges
Labor for all covered repairs

What's Not Covered

Cosmetic damage — pre-existing scratches or dents
Damage from misuse, improper installation, or power surges
Commercial use
Consumable parts: water filters, light bulbs, and similar items
Ice makers
Compressors
Relays
Fans

How to Make a Warranty Claim

1

Call or text us

Reach us at (503) 253-3850. We'll ask a few quick questions to diagnose the issue.
2

We schedule a visit

If the issue can't be resolved over the phone, we'll schedule a visit. If we delivered the appliance, we'll come to you wherever you are. If you picked it up and you're within 10 miles of our store, we'll come to you. If you're farther than 10 miles and you picked it up, we'll ask you to bring it in — we'll make it as quick as possible.
3

We fix it or replace it

If the repair is covered, there's no charge. If we can't fix it, we'll replace it with a comparable appliance or issue a full store credit.

How We Compare

	Kaady Appliances	Big Box Store	Craigslist
Used appliance warranty	90 days	None	None
In-home service	Yes	Sometimes	No
Local team you can call	Yes	1-800 number	No
Fix or replace guarantee	Yes	Varies	No

Common Warranty Questions

Do I need to keep my receipt?

Yes, hold onto your purchase receipt. If you lose it, call us — we keep records of all purchases and can usually look it up.

Does the 90-day warranty start from purchase or delivery?

The warranty starts on the day you receive the appliance — delivery day if we're delivering it, or the day you pick it up from our store.

What if I bought the appliance for someone else or as a gift?

The warranty covers the appliance regardless of who's using it, as long as it's for residential use. Just call us and have the purchase info handy.

Have a Warranty Question?

We're a local store — you can actually reach us. Call or text anytime during business hours.

Call (503) 253-3850

Mon–Sat 9AM–6PM | Sun 10AM–5PM

Bought something that didn't work out? Read our 7-day return policy →