FAQ
Straight answers from a Portland family store that has sold appliances since 1989. Can't find yours? Call (503) 253-3850.
Delivery
How much does delivery cost?
It's a flat fee based on distance from our store at 11917 SE Stark St in SE Portland. Within 10 miles it's $69. Between 10 and 15 miles it's $99. The fee includes placement, connection, and free haul-away of your old unit.
What area do you deliver to?
A 15-mile radius around our SE Portland store — Portland, Beaverton, Milwaukie, Lake Oswego & Tigard, plus parts of Vancouver, WA. More than 15 miles out? Give us a call and we'll work something out.
Is there a surcharge for stairs?
Yes — a flat $69 per flight of stairs. Call us with your address and we'll give you the exact total before you order.
Is haul-away really free?
Yes. When we deliver an appliance, hauling away the old one is included at no extra charge. It's part of the delivery, not an add-on.
How quickly can you deliver?
It depends on our schedule and your location — sometimes as soon as the next day. Call us and we'll let you know what's available.
Payment
What payment methods do you accept?
All major credit cards. You can pay online at checkout, in-store, or over the phone — just call us and we'll set it up.
Do I need to pay before my appliance is delivered?
If you order online, you pay at checkout and we schedule your delivery. If you buy in-store, you pay at pickup. Either way, we confirm your delivery window before we head out.
Warranty
How long is the warranty?
Every appliance — new, open-box, or used — comes with our 90-day warranty: parts and labor, in-home service, and a fix-or-replace guarantee. Most GE open-box units also carry a 365-day manufacturer warranty. Read the full details →
When does the warranty start?
The day you receive the appliance — delivery day if we're delivering it, or the day you pick it up from the store.
Pickup
Is pickup free?
Yes — pickup is free, most items are available same-day, and we'll help you load it into your vehicle.
Where is the store and what are your hours?
We're at 11917 SE Stark St, Portland, OR 97216. Hours: Mon-Fri 9AM-6PM, Sat-Sun 10AM-5PM.
Condition Grading
What do “new,” “open-box,” and “used” mean?
New is brand new, still sealed in the box. Open-box means it was unboxed or returned — we inspect and test it, and note any cosmetic damage in the listing. Used means fully functional with any damage documented. Our guide walks through what each grade means and when to pick which.
Is every appliance tested before it's listed?
Yes. Every unit is inspected and tested before it goes on the site, and any damage is documented in the listing. See how we grade every unit →
Still Have a Question?
We're a local store — you can actually reach us. Call or text anytime during business hours.
Call (503) 253-3850Choosing between grades? New vs Open-Box vs Used →
Delivery details? Read the delivery page →